Privacy Policy & Terms of Use
Amelia’s Crumbs Gluten-Free Cookies
Effective Date: Dec 29th 2024

Amelia’s Crumbs (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, www.ameliascrumbs.ca (the “Site”).

1. Information We Collect

a. Information You Provide to Us

  • Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, billing address, and shipping address.
  • Payment Information: Payments are processed securely through third-party payment processors. We do not store your credit card or payment details on our servers.

b. Information Collected Automatically

  • Usage Data: We collect information about how you use the Site, including your IP address, browser type, operating system, and pages viewed.
  • Cookies: We use cookies to improve your experience on the Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including shipping and billing.
  • To communicate with you about your orders, updates, and promotions.
  • To improve our website and customer experience.
  • To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors who assist with order processing, shipping, and payment processing.
  • Legal Obligations: Authorities or other parties if required by law or to protect our rights.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no system can be completely secure, and we cannot guarantee the security of your data.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access to your data.
  • Correction of inaccurate or incomplete data.
  • Deletion of your data.
  • Objection to processing of your data for certain purposes.

To exercise these rights, please contact us at admin@ameliascrumbs.ca.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience, and analyze website traffic. You can manage your cookie preferences through your browser settings.

7. All Sales Are Final

All sales made through our Site are final. Due to the perishable nature of our products, we do not accept returns or offer refunds. If your order arrives damaged or incorrect, please contact us at orders@ameliascrumbs.ca within 7 days of receiving your order.

8. Product Availability, Flavors, and Pricing

We reserve the right to change product availability, flavors, and prices at our discretion without prior notice. All prices displayed on the Site are in Canadian dollars and are subject to applicable taxes and shipping fees.

9. Order Processing

Your order will be processed and filled within 1-3 business days after receiving payment and verification for your order.  Shipping time is in addition to fulfillment and processing. 

10. Pickups

For large or custom orders: You will receive an email with a pickup day and time. 

11. Shipping

Currently we only ship within Canada. Deliveries are made during weekdays only.

12. Estimated Delivery Times:

Canada Shipping: Approximately 2 to 3 business days once fulfillment is complete. 

13. Order Never Arrived

If your order never arrived, please notify us at admin@ameliascrumbs.ca.

Be sure to check your shipping confirmation and check that you entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however you will incur the shipping costs and fees for a new order.

If the shipping information was correct, please let us know and include your order number in the email to orders@ameliascrumbs.ca. 

14. Payment

We accept Visa and MasterCard. All payments are transferred with secure processing and encryption technologies. We may require additional identification verification to process orders that do not meet our fraud prevention standards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Amelia’s Crumbs
Email: admin@ameliascrumbs.ca

Thank you for trusting Amelia’s Crumbs for your gluten-free cookie needs!